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2600+ Styles | 60 Day Exchange Policy | Canadian $$

Returns Info

At Shoefreaks.ca, we understand that it may not be easy deciding on the right size. Rest assured that our return policy is simple and clear. 

 

  1. You have 60 days to return your pair of shoes for a different size of the same style or a store credit from the date of purchase.
  2. All merchandise must be unworn. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition with the original box with no markings, tape etc. on the original shoe box.
  3. Sale or Clearance items are non-returnable and are considered Final Sale. Please make sure you order the correct size and colour.
  4. Return shipping fees are the responsibility of the customer.
  5. We do not charge a restocking fee and we will cover the cost of shipping on the new size.
  6. Returns must include the original packaging in its original condition.
  7. No refunds issued unless authorised.
  8. Lingerie exempt items include: Clearance/Sale items, hosiery, stockings, panties, costumes. These items are considered final sale. All lingerie returns go through a thorough inspection for worn items, scent, perfumes etc. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging, including tags, hangers etc.
  9. Limit of one RMA per order.

 

All returned merchandise must include an RMA (Return Merchandise Authorisation) print out which can be created from your account page. Log into your acount and click the "RMA" tab on the left side bar, then click the "Request New RMA" to initiate your return request or click here

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